Return & Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Personalized or customized and gift cards cannot be returned.

To complete your return, we require a receipt or proof of purchase.

 

Important:

  • To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.  
  • Initial shipping charges cannot be refunded.  
  • When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
  • Hidgeem Oxygen reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
  • Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
  • Contact us if you have any questions regarding your return at service@hidgeemoxygen.com

 

SHIPPING BACK TO US

When you contact us about your return we'll provide instructions, and a return shipping address.

Step 1: You need to contact our email address: service@hidgeemoxygen.com
Step 2: Provide your order number and product photos in the email

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via Contact Us page.

 

EXCHANGES

We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, contact us using the inquiry form via Contact Us page.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.