A home oxygen concentrator is a medical device that takes in air, removes nitrogen, and delivers a steady flow of concentrated oxygen.

It is a physical separation process and there are no chemical reactions occur during this process, so there are no harmful effects on the human body.

Our oxygen concentrators are ideal for:

• Seniors who need extra oxygen support
  
• People with breathing difficulties or lung conditions (with doctor’s guidance)
  
• Athletes or fitness enthusiasts for faster recovery
  
• Travelers or residents in high-altitude areas

Yes of course. Our oxygen concentrators feature stable continuous oxygen flow, and ultra-low noise operation, ensuring safe and comfortable use even during sleep.

In some countries (such as the U.S.), a prescription may be required. In many other regions, you can purchase directly without a prescription. Please check your local regulations before ordering.

Never runs out – no refilling required

Cost-effective – lower long-term cost

Safer & lighter – no heavy tanks or explosion risk

24/7 availability – ready whenever you need it

Yes. Our concentrators are designed for continuous use (24/7), with quiet operation that won’t disturb your sleep. They are also great for light exercise and recovery.

If you want to use your portable oxygen concentrator for a long-life time, regular care is very important. Fortunately, the maintenance of a portable oxygen concentrator is simple and doesn’t require professional help.

• Clean the exterior surfaces by a slightly damp cotton cloth weekly.

• Check and air filter, take it out and clean it once a month.

• Inspect tubing and cannulas for clogs or damage and replace them as needed.

• Keep batteries charged—never store the unit with a fully drained battery.

• Avoid exposure the oxygen machine to dust or moisture, which can impact device performance.

Routine care not only keeps your POC running smoothly but also ensures consistent oxygen delivery.

Our oxygen machines are built for long, uninterrupted operation, they are suitable for both daytime and overnight use. Our machines can work continuously for 24 hours, but please let them rest for a while when not in use.

The model OX1C is equipped with batteries, while OX1A is not equipped with batteries. So you can bring OX1C to outdoors but OX1A is for home use only.

There is 1pc battery pack in the package. One battery can support the oxygen machine to run about 100 minutes. If you want more batteries, you can order from our shop any time. The backpack can store 4 batteries in the bottom of the backpack.

The SJ-OX1C oxygen generator is portable and can be taken on board a plane. However, please double check with your airline for their specific rules and confirmation.

We offer a 2-year warranty and 24/7 customer support:

1. You can return the oxygen concentrator at any time within 1 month of purchase.

2. If the machine develops any problems within 1 year of delivery, we will replace it with a new one free of charge.

3. Furthermore, it is covered by a 2 years warranty for any manufacturing defects.

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Return and exchange policies can be found here: Return and Refund Policies.

To modify your order details (such as the order number, address, or email), first contact customer service to check your order status. If the order hasn’t been shipped yet, you can update the information. However, if it has already been shipped, order details cannot be changed.

The shipping method we choose is safe and fast. You can track it on the bottom of our homepage. You can also track your order here: track your order.

If you cannot track the package, please send e-mail to us at: service@hidgeemoxygen.com. We will track for you immediately.

Each package includes a manual for the device. Additionally, the E-Manual is available on our website, You can download here: User Manual