Delivery & Payment
We use Fedex, UPS or DHL to send most of our US orders. It will take about 5-10 working days for standard shipping, 3-7 working days for priority shipping.
We use Fedex, UPS or DHL to send most of our US orders. And we use Fedex, UPS or DHL for worldwide orders.
We accept various payment methods, including PayPal and major credit cards like Visa, MasterCard, American Express, and Discover.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Sorry we don't have such service. We will deliver the oxygen machine to your address, which is door to door service.
No, our courier company do not offer the service to deliver on weekends currently.
Products
The model OX1C is equipped with batteries, while OX1A is not equipped with batteries. So you can bring OX1C to outdoors but OX1A is for home use only.
There is 1pc battery pack in the package. One battery can support the oxygen machine to run about 110 minutes. If you want more batteries, you can order from our shop any time. The backpack can store 4 batteries in the bottom of the backpack.
Our oxygen concentrator uses molecular sieve technology. It is a physical separation process and there are no chemical reactions occur during this process, so there are no harmful effects on the human body.
Cleaning the Outside:Use a soft cloth to wipe the machine regularly. This keeps it free of dust and keeps it looking nice.
Nasal Cannula Maintenance: Don’t forget to clean the nasal cannula (the part that goes in your nose) every day. If you use the machine daily, replace the cannula every 2 months. If you only use the machine sometimes, swap it out every 3 to 6 months.
Filter Maintenance:The filter is important because it catches dust, dirt, and pollen. Take it out and clean it once a month. This helps the machine work better for longer!
The SJ-OX1C oxygen generator is portable and can be taken on board a plane. However, please double check with your airline for their specific rules and confirmation.
Customer Support
Return and exchange policies can be found here: Return and Refund Policies.
To modify your order details (such as the order number, address, or email), first contact customer service to check your order status. If the order hasn’t been shipped yet, you can update the information. However, if it has already been shipped, order details cannot be changed.
The shipping method we choose is safe and fast. If you cannot track the package, please send e-mail to us at: service@hidgeemoxygen.com. We will track for you immediately.
Each package includes a manual for the device. Additionally, the E-Manual is available on our website, You can download here: User Manual.